Press Release:
Montreal, Quebec, December 2nd, 2004 BCE Elix, S2i, and N Echo have launched the second annual Talk to Santa Claus application. The application uses web and voice technologies such as speech recognition, text-to-speech, and the VoiceXML standard to enable an interactive and personalized telephone chat with Santa Claus. This years edition is being sponsored by RockDtente an Astral Media Radio Network and Sympatico. A small nominal fee will be charged for the service, with profits going to support Club des petits djeuners du Qubec and Breakfast Club of Canadanon-profit organizations dedicated to ensuring that Canadian children start off their school day with a hearty, healthy breakfast in a welcoming environment.Montreal, Quebec (PRWEB) December 4, 2004 --BCE Elix, CONCEPT S2i, and N Echo have launched the second annual Talk to Santa Claus application that enables callers of any age to have an interactive and personalized chat with Santa over the holiday season. The applicationwhich showcases web and voice technologies such as speech recognition, text-to-speech, and the VoiceXML standardwas also recognized last night at the tenth annual Boomberang celebration with an award for best campaign to introduce an innovative way to use the Web by integrating new technologies.The Talk to Santa Clause application was also recognized last night at the tenth annual Boomberang celebration with an award for best campaign to introduce an innovative way to use the Web by integrating new technologies.This years edition is being sponsored by RockDtente an Astral Media Radio Network and Sympatico. A small nominal fee will be charged for the service, with profits going to support Club des petits djeuners du Qubec and Breakfast Club of Canadanon-profit organizations dedicated to ensuring that Canadian children start off their school day with a hearty, healthy breakfast in a welcoming environment.This application truly bridges the gap between the Web and the telephone, states Fadi Brahimcha, Director, e-business Solutions, at CONCEPT S2i. This project was an overwhelming success last year, where over 72,000 users experienced a personal conversation with Santa. Were delighted that this year, the Talk to Santa project will not only amuse but also provide funding to ensure that children, start each school day well fed and ready to learn.Talk to Santa runs on the Bell Voice Select platform, which is a hosted speech solution that uses voice technologies to provide enhanced customer service. The application is accessible at www.talktosantaclaus.com, where anyone can arrange a personalized interaction with Santa and his automated elf, Pixel, for a child or child at heart. To personalize the chat, parents or other adults use the Web to provide some general information about the child. This year, Santa will be taking calls until midnight on December 24.This application demonstrates the maturity of todays speech recognition and text-to-speech technologies. Says Yves Normandin, President of N Echo. They are being increasingly used in a wide range of commercial applications.The Santa application also demonstrates the possibilities that now exist to help companies and their contact centers better manage their customer interactions, whatever their age group and even during peak season. adds Rita Azrak, Marketing and Communications Director at BCE Elix. Were pleased to bring back this application for the 2004 holiday season.About BCE ElixBCE Elix is a Bell Canada company focusing exclusively on contact centre solutions. As a leading provider in North America, BCE Elix has one of the largest teams of professionals dedicated to delivering a full suite of innovative and leading-edge products, solutions and expertise in all aspects of contact centre operations. By being a 100% focused on delivering contact centre solutions that drive business results, BCE Elix has become a trusted advisor to its customers. BCE Elix is another example of how Bell Canada is committed to providing end-to-end solutions that help enterprises be successful in meeting their business objectives.www.bceelix.comAbout CONCEPT S2iCONCEPT S2i is a leader in Quebec in the design and development of personalized and evolutionary Web business solutions. Since its founding in 1995, its expert consultants have guided and accompanied large- and medium-sized organizations in the strategic positioning, creation, development, promotion and evolution of electronic business solutions. CONCEPT S2i`s distinctive approach is based on its ability to specify innovative solutions that rely on a well thought-out business position, marketing and clearly stated communications strategies, original design, and integration with existing processes and systems. The goal is to deploy integrated Web business solutions that create value both for the enterprise and its clients, while offering an excellent return on investment.www.s2i.comAbout N EchoN Echo develops the highest performance speech enabled applications in the industry. Building upon over a decade of experience in speech applications development and a full suite of application development, tuning, and testing tools, N Echo is uniquely equipped to deliver applications that simply work better. The company provides a full range of professional services, including turnkey custom development, application tuning and testing, strategic and technical consulting, and training. N Echo also provides packaged VoiceXML applications that can be tailored to each customers requirements.www.nuecho.comAll trademarks and registered trademarks are the property of their respective owners.Information:BCE ElixRita AzrakDirector, Marketing and CommunicationsTel.: +1.514.768.1000, ext. 2323Fax: +1.514.768.7680Verrecchia Group Communications Inc.Marlene KovacTel.: +1.514.935.0166
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