There is a reason Learn.com stood alone as the clear leader in “Customer Loyalty” as reported by Bersin & Associates in the enterprise LMS category of Customer Satisfaction 2005: Analysis of the Customer Experience. "We listen to and care more deeply about our clients than any other company." Based on other findings of that industry study, over 40% of our competitors’ clients are planning, or considering a switch from their current LMS.* Learn.com will make their decision to switch to the industry’s #1 Learning Management System even easier. Learn.com will pay $15,000 to new clients that switch from their current LMS provider to the LearnCenter.**
Learn.com®, the leader in creating and projecting power-on-demand e-learning, announced today that the company will pay $15,000 to new clients that switch from their current LMS provider to the LearnCenter LMS/LCMS before June 1, 2006.**
“We are extremely satisfied with our decision to switch from our previous LMS vendor to Learn.com. Learn.com has been a terrific service provider and partner. Since our partnership began over 2 years ago, the company and its technology have continued to grow, evolve, and improve,” said Chester Whitfield, Chief of Communication and Publications at The National Institute of Corrections.
“While the concept of superior client support is new to many of our competitors, this is not the case at Learn.com. We are honored and take the distinction seriously that we “stood alone” as a leader in the “Customer Loyalty Enterprise LMS category” in a recent Bersin & Associates study which demonstrably proves that our clients are the least likely to switch. At our very core, we are conspicuously different from our competitors. We consider, treat, and call our constituents ‘Clients’ while our competitors refer to their’s as ‘Customers’. The Merriam-Webster dictionary defines a ‘Client’ as; one that is under the protection of another. We completely understand and respect the daily trust our clients have placed in us. It is a tremendous responsibility to earn that trust each day. This is not a platitude at Learn.com but our way of life. I will let you look up Merriam-Webster’s definition of Customer and render your own thoughts and opinion. We are not perfect but our team strives daily to attain perfection,” said Jim Riley, Chief Executive Officer at Learn.com.
“Our current LMS provider was acquired by another company and we were told that the new owner would no longer be updating our current system,” said Mardi Pomeroy, Training and Education Coordinator at Blood Systems. “We knew we needed a new LMS and we knew we had options. Our goal was to find a customer friendly business partner with a solution that could grow with us and provide robust functionality and in-depth reporting capabilities in a fully outsourced model. We selected Learn.com because their customer support throughout the selection process was outstanding and their LearnCenter LMS promises to yield more than our required functionality, all in a user-friendly wrapper.
“We are Customer Service pioneers in the e-learning industry,” said Art Faccone, Senior Vice President of Client Services at Learn.com. We approach it completely different at Learn.com both philosophically and fundamentally. Unlike our competitors, we do not charge our clients to be successful with the solutions that they have purchased from us. For our clients we provide free initial training, free training on new product upgrades, free weekly training, free just-in-time help for administrators with Mentor technology, free monthly best practice sessions leveraging the largest user population in the industry, free access to our self service ticket checker online, free chat rooms and bulletin boards, a client network for peer to peer best practices, and the deepest online user community in the industry. Best of all, all of our client support sites, our e-Learning Technology Advisory Board site and even www.Learn.com are LearnCenters. We eat our own cooking at Learn.com so each of us thoroughly understand LearnCenter’s enormous capabilities and practical application.
“No other vendor in the industry has more clients running the most recent release of their LMS technology than Learn.com,” said Don Cook, Senior Vice President of Marketing at Learn.com. “The purpose of press releases like this is to help educate buyers so that they are prepared to ask the right questions when searching for an LMS that fits their needs. We would like our potential clients to be aware that if your organization is looking for an LMS, we feel that it is essential to ask for client references and those references should be running the exact same version of the LMS that you are about to buy. In other words, don’t test drive a 2004 model when you are buying a 2006 model. For example; SumTotal Systems, a combination of over 5 LMS companies raising more than $300 Million in capital, has less than 60 clients running on their most current version of their LMS technology, Saba Enterprise 5 has less than 30 running it. Learn.com LearnCenter version 9.1, our most current version stands alone as the clear leader in user adoption with over 260 clients running it.
Would you like a client reference? How about over 100 in print? Click here to read over 30 pages of our client testimonials. More testimonials than any other company in the industry.
About Learn.com
Learn.com® is the worldwide leader in creating and projecting power on-demand e‑learning with more than 50 million end users around the globe. Our proven suite of solutions will empower your organization to administer every aspect of its training and learning initiatives, including design, delivery, tracking, and implementation. Learn.com’s unwavering commitment to understanding client needs and goals allows us to partner with our clients to increase business performance. The Learn.com family of solutions includes the award-winning LearnCenter® learning management system (LMS / LCMS), the CourseMaker Studio® authoring tool, Mentor® EPSS and the 1,100 title Learn2® online course library.
For more information please visit www.learn.com or call 954-233-4000
*According to the industry study, 2005 LMS Customer Satisfaction: Analysis of the Customer Experience written by Bersin & Associates,” There are many companies considering a switch in LMS vendors. This data shows that 15% of the respondents are planning a switch or strongly considering a switch, and 33% are either planning or willing to consider a switch. The data points out that certain vendors with low customer satisfaction ratings are very vulnerable to losing customers.” This data refers to figure 40 on page 50 of the report.
**Base year contract with Learn.com must exceed $15,000.00. Other Terms and conditions apply.
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Learn.com, its logo, and LearnCenter are registered trademarks of Learn.com. All other trademarks are acknowledged.
