XS International, Inc. today launched the delivery of ImmediateCare Information Technology (IT) Support Services through its X-partySM Maintenance & Support division (xparty.com). X-partySM ImmediateCare delivers maximum up-time for enterprise servers, high performance computing and visualization systems critical to businesses. General enterprises, corporate divisions, departments or agencies which require high security levels, and remote locations benefit through improved service levels, increased flexibility, and lower support costs.
XS International, Inc. today launched the delivery of ImmediateCare Information Technology (IT) Support Services through its X-partySM Maintenance & Support division (xparty.com). X-partySM ImmediateCare delivers maximum up-time for enterprise servers, high performance computing and visualization systems critical to businesses. General enterprises, corporate divisions, departments or agencies which require high security levels, and remote locations benefit through improved service levels, increased flexibility, and lower support costs.
“Organizations with decreasing budgets that still require extremely high service levels find our new support offering a welcome relief to their problem,” says Todd Bone, CEO of XS International. “ImmediateCare can achieve a higher service level at around half the cost, compared to the OEM’s two-hour response on-site offerings.”
The ImmediateCare program gives organizations the ability to diagnose and fix problems right away, backed by 7 x 24 x 365 technical support and on-site emergency service. By equipping organizations with the expertise, on-site spares, and the knowledgebase to address critical issues on-site as they happen,
X-partySM ImmediateCare provides a level of IT support many organizations or divisions do not currently have or can not afford.
The normal range of on-site support alternatives is based on hourly response times: two-hour, four-hour, and next day. To diagnose and fix problems on-site right away, organizations only had two choices: remote telephone support, or staffing an internal support team. X-partySM ImmediateCare solves this issue by training current on-site personnel in diagnostic processes, providing the technical knowledgebase to troubleshoot problems, stocking critical and failure-prone equipment on-site for ready replacement, and providing the backup support needed to solve difficult problems, including emergency on-site service if necessary.
About XS International
XS International, Inc. (www.xsinternational.com), an independent IT services company, provides IT solutions that lower the total cost of ownership for enterprise IT. Through X-partySM Maintenance & Support (www.xparty.com), XS International provides support 24 hours a day, seven days a week, 365 days a year. Since 1990, XS International has specialized in refurbished enterprise computers, system maintenance and asset recovery services. XS International has over 3,300 customers in 65 countries and is headquartered in Atlanta, GA, USA, with offices in the United Kingdom, and Brazil. XS International is a wholly owned subsidiary of Bone International Holdings, Inc., a closely-held Georgia corporation.
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