Early May 2006, eVoice International, Inc. hired Antonio Gonzalez as their new Manager of Customer Service. Mr. Gonzalez brings several years of experience from another VOIP service provider. He is bilingual fluent both in English and Spanish and is heading up the Customer Support Services at eVoice International, Inc.
Early in May 2006, eVoice International, Inc. hired a new customer relations specialist. Antonio Gonzalez of Miami, FL brings several years experience in Voice Over Internet Protocol customer service. Mr. Gonzalez has his degree in information technology and is especially trained in VOIP customer/technical support. "He will add a level of excellence in customer service to our already well-organized customer support team," says Jonathan S. Ware, MD, Chairman and CEO of eVoice International, Inc.
eVoice International, Inc. is the parent company of MyCyberPhone and MyCyberCard. Both are wholly-owned subsidiaries specializing in voice over IP technology. MyCyberPhone is a broadband telephony company that provides VOIP services to customers around the world. MyCyberPhone offers several plans including its 'all-you-can-eat' MyCyber Home Premium plan that provides unlimited calling to the entire United States and Canada for only $24.95/month. Included are all of the perks such as call waiting, caller ID, and voicemail to email. MyCyberCard is a virtual calling card service that allows customers to access VOIP services from basically any telephone line. Features included are 'PIN-less' dialing and automatic recharge.
Mr. Gonzalez plans to mold the current feature-rich services into more 'user friendly' services that everyone will enjoy. He has already set up "live online chat" services that allows customers to chat with customer support members online. This service is available Monday through Friday 9:00 am to 5:00 pm. Customer support services via 'online request forms' were some of the first customer support services Mr. Gonzalez tweaked. Prior to coming to eVoice International, Inc., Mr. Gonzalez helped design a software program that tracks customer communications. He plans to implement a similar program soon.
Mr. Gonzalez is bilingual, fluent in English and Spanish. He has already held training meetings with support staff that will market to Latin America. Both MyCyberPhone.com and MyCyberCard.com websites are now available in Spanish. Customers can read and learn from a long list of "frequently asked questions" or view animated tutorials on the plans offered by MyCyberPhone and MyCyberCard.
"We are very pleased with his professionalism and cutting edge ideas," says Andre Larabie, DBA., PhD., Executive Vice President of eVoice International, Inc. Dr. Larabie hired Mr. Gonzalez shortly after his interview as "...his talent was clearly above the rest."
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