Premier Pigments, the leading manufacturer and distributor of permanent cosmetic pigments, equipment and supplies; along with the American Institute of Intradermal Cosmetics, specialists in quality permanent cosmetics education since 1987; today announced the completion of an extensive reorganization and renovation of their combined campus and executive offices in North Texas. Premier’s CEO, Sandi Hammons also unveiled expansion plans for their Customer Service and Technical Support Divisions.
Premier Pigments, the leading manufacturer and distributor of permanent cosmetic pigments, equipment and supplies; along with the American Institute of Intradermal Cosmetics, specialists in quality permanent cosmetics education since 1987; today announced the completion of an extensive reorganization and renovation of their combined campus and executive offices in North Texas. Premier’s CEO, Sandi Hammons also unveiled expansion plans for their Customer Service and Technical Support Divisions.
Sandi Hammons, founder and CEO of Premier Pigments announced the company’s mission to improve service and customer relations: "We have reorganized our call center and shipping departments, expanded our operating hours and increased our inventory levels to enhance customer service."
The company recently completed renovations to their training facility and also unveiled plans to open the world’s first high-tech call center devoted to serving the permanent cosmetics industry and its technicians.
"We’ve completely revamped and expanded our corporate training program and doubled the staff in the Customer Service and Technical Support Divisions. We are adding the latest in call center telephony technology to ensure that technicians in the field who need support, product information or supplies are able to get the help they need when they need it. We have made a commitment that every agent answering calls in our new state-of-the-art call center is an AIIC Certified Intradermal Cosmetics Technician who is fully-trained and active in the field. Our goal is to provide unparalleled support to our customers and to stay on the cutting edge of quality education for permanent cosmetic technicians. Over 96% of customer orders now ship out the same day we receive them. Our customers deserve the very best in customer service and support and our commitment is to give them just that – the best service in the business!"
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