New Magic Service Desk module allows users to exploit the accuracy of barcodes using powerful, low cost, Palm OS based barcode readers.(PRWEB) December 9, 2004 -- Professional HelpDesk Services, LLC announces the release of MagicWand v2.0. MagicWand is a powerful barcode tracking add-on for the popular Magic Service Desk Suite, part of BMCs Remedy IT Service Management Solution.Developed specifically for use with Magic Service Desk, MagicWand keeps key asset data in synchronization with Magics inventory modules. Users are able to exploit the accuracy of barcodes using powerful, low cost, Palm OS based barcode readers to more effectively manage the organizations computers, equipment, furniture, and other assets.In addition to the Tracking and Receiving modules found in earlier versions, MagicWand v2.0 now offers a Physical Inventory module. A simple scan of the assets barcode reveals the model description, asset tag, serial number, building, room, and client assigned then allows for changes if necessary.Other enhancements include interface optimization for ease of use as well as increased speed and storage capacity. Customers have suggested improvements and weve been listening, states Brett Winston, owner of PHDS. MagicWand offers functionality not found in any other Magic Service Desk add-on. A full description of the MagicWand product and other company offerings can be found on the PHDS website (www.phdservices.net).Professional HelpDesk Services, LLC began doing business in June 2000 and has provided professional services for over 80 distinct companies throughout North America, independently and as a sub-contractor for larger system integration firms.In addition to customized add-ons for Magic Service Desk, Professional HelpDesk Services provides customer business needs assessment, product installation/upgrade, data migration, database support, application integration, report development and training of the Magic Service Desk products.