The Fortune Lounge Group, one of the largest and most trusted Microgaming operators, has received full certification from leading online casinos guide and player voice, Online Gambling Insider. All eight casinos and three poker rooms operated by the group are now covered by Online Gambling Insider's $1,000 deposit guarantee.
The Fortune Lounge Group launched its first online casino, 7 Sultans, in 1999. It has since launched a range of high quality online gambling brands, with a reputation for integrity, trust and world-class customer service. The group now operates eight online casinos and three poker rooms, including Royal Vegas Casino, Fortune Room Casino, and Poker Time, its latest online poker room that operates on the Microgaming poker network. The Group's casinos offer some of the most innovative bonuses ever, including a bonus that can be claimed multiple times, a bonus with zero restrictions, and a huge 1000% bonus "make-over."
"For many online casino and poker enthusiasts around the world, The Fortune Lounge Group is synonymous with quality, integrity and big promotions," said Ryan D, editor of Online Gambling Insider. "With such a track record, and some of the most respected casino brands online, we believe that players can sign up at their sites knowing that they are dealing with one of the most high profile online gambling operators in the industry."
http://www.online-gambling-insider.com is an independent portal and watchdog, and certifies online casinos, sports betting sites and poker rooms. Certified operators are subject to rigorous testing procedures. Qualifying criteria includes the corporate and financial backing of the operator, quality of customer service, game fairness (including player terms and conditions), games portfolio, financial processing and licensing. The most important factor taken into account when awarding a certificate is the player experience. Online Gambling Insider staff test each casino as real players, and over a period of time, every aspect of the casino or poker room's operation is experienced first hand.
To further solidify its position as a recognized service provider to the online gambling market, all of the Fortune Lounge Group's online casinos and the poker room display the much respected eCOGRA "Play it Safe" Seal. Seal holders are required to adhere to strict rules of fairness, integrity and responsible gaming conduct. In order to receive seals, an independent auditing firm performs an in-depth audit of all the aspects of a gambling site's operations, according to standards set by eCOGRA's. Only once the operator has satisfied eCOGRA that they have implemented processes that comply with the standards, do they receive the Seal. All eCOGRA Seal holders are subject to continuous reviews to ensure that they maintain these standards. eCOGRA provides an independent dispute resolution service to mediate between players and Seal holder casinos.
"The eCOGRA Seal is a very important indicator of the integrity and fair gaming principles that an online casino subscribes to, and it is no surprise that The Fortune Lounge Group passed the necessary tests to receive seals for its casinos and poker rooms," says Ryan. However, in order to be certified by Online Gambling Insider and qualify for their $1,000 deposit guarantee, each site is tested thoroughly. "We need to protect the credibility of our certification process, so we have to work on facts," Ryan continued. "Where eCOGRA looks at operating standards, we focus on the player experience. We become real players at all the casinos we test, and deposit between $200 and $500 during the testing process, claim bonuses, and remain active players over an extended period of time," said Ryan.
"A lot of emphasis is placed on customer service, and we have designed a process where we will interact with each casino over a period of time," Ryan continues. "Having been in the industry for many years now, we are able to uncover bad service and unfair treatment very quickly," continues Ryan. "We are very pleased to report that The Fortune Lounge Group delivers a world class service and impressed us with their attention to detail and professionalism when responding to our requests."
The Fortune Lounge group offers players a lot of choice when it comes to games, with over 150 casino games supported at each of their sites. They run excellent promotions, tournaments and some very exciting sweepstakes contests on a regular basis.
All five online casinos and the poker room are now certified by Online Gambling Insider. Players are protected up to a maximum of $1,000 in deposits, should they ever have a problem. "We are confident that we won't ever have to intervene and refund a player, but it is reassuring for people to know that there is an independent safety net," said Ryan. "However, if a player referred by us ends up being short changed, we will step in and refund them."
Online Gambling Insider is an independent online casinos guide that prides itself in delivering unique services to the online gambling community. Read more about the Fortune Lounge Group and the exclusive deposit guarantee by visiting the website.
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