Elix nnounces an agreement with Tampa Electric Co. to provide and implement a suite of contact center applications from Genesys Telecommunications Laboratories, Inc. A part of TECO Energy, Tampa Electric Co. generates electricity for over 600,000 customers in West Central Florida. To complement and enhance the Genesys suite, Elix will also implement its Presto reporting tool, and Impresario softphone and desktop application. Elix will provide the Genesys application training and customdesigned on-site courses, as well as support and maintenance of licenses and applicationsMontreal, Quebec (PRWEB) February 6, 2004-Solution to include the Genesys contact center suite, Elix Softphone and Desktop Impresario, and Elix reporting tool Presto. Elix, specialist in contact center solutions, today announced their agreement with Tampa Electric Co. to provide and implement a suite of contact center applications from Genesys Telecommunications Laboratories, Inc. To complement and enhance the Genesys suite, Elix will also implement its Presto reporting tool, and Impresario softphone and desktop application. As an accredited Genesys University, Elix will also provide the Genesys application training and customdesigned on-site courses, as well as support and maintenance of licenses and applications.Tampa Electric Co., a part of TECO Energy (NYSE: TE), generates electricity for over 600,000 customers in West Central Florida. It has three prime customer service contact centers, located in Plant City, Ybor City and in its main headquarters downtown. The business driver behind the project was the end of life (EOL) of the companys aging IVR and CTI systems. Tampa Electric Co. seized this opportunity to upgrade to the state-of-the-art Genesys Voice Portal and Framework CTI, which includes screen pop. To strengthen the return on investment (ROI), the company also decided to invest in Genesys Enterprise Routing and replace its Aspect/TCS workforce management with the seamlessly integrated Genesys Workforce Management. Elix is renowned for bringing even the most complex implementations in on time and on budget, says Debbie Kane, Project Manager at TECO. As our major business challenge is capital expenditure, were happy to have found a reliable expert who can do the job while respecting our timelines and budgetary framework.This experience with Elix has been beneficial to all parties, says Karl Holzthum, Vice President Worldwide Channels and Alliances at Genesys. They have an established track record in successful Genesys implementations. Their expertise in integrating Genesys solutions for utility companies, among other verticals, is of proven worth.Were pleased to know that our broad experience with multiple Genesys deployments will help TECO to improve their contact center services, and are certain that our Presto and Impresario applications will offer tremendous savings over time, says Franois Rodrigue, President and CEO of Elix.About Tampa Electric Co.Tampa Electric Company is a tax-paying investor-owned electric utility, incorporated in 1899, and is the principal subsidiary of TECO Energy, Inc. (NYSE:TE), a diversified holding company of energy-related businesses that include Peoples Gas System, TECO Power Services, TECO Transport, TECO Coal and TECO Solutions. Tampa Electric serves about 2,000 square miles, including Hillsborough County and parts of Pasco, Pinellas and Polk counties. Total population is over 1 million. Tampa Electric has three steam-generating plants, one Integrated Gasification Combined Cycle (IGCC), one diesel-generating plant, and four combustion-turbine units to serve its customers.About Elix Elix, specialist in contact center solutions, offers a complete suite of products and services for the development and optimization of contact centers. Elixs expertise is used by renowned corporations such as VISA, Duke Power, ABN-AMRO, IKEA, and Air Canada. From traditional to advanced contact center solutions and technologies including computer telephony integration, interactive voice response, speech recognition, text-to-speech, VoiceXML, CCXML, fax, and Web integration, Elix uses its expertise to help evaluate, design, implement, and educate organizations when managing and integrating effective solutions that handle their most important asset, customers. Elixs mission is supported by Intel Communications Funds, Fondaction, GTI Capital, and Bell Mobility Investment. More information about the company is available at www.elixonline.com.All trademarks and registered trademarks are the property of their respective owners.Information:ElixRita AzrakDirector, Marketing and CommunicationsTel.: +1.514.768.1000, ext. 2323Fax: +1.514.768.7680Verrecchia Group Communications Inc.Marlene KovacTel.: +1.514.935.0166 ext. 148Fax: +1.514.935.0162
