Cordys Helps Power the Next Generation of Customer Service at WebEx Cordys BCP Platform Helps Communications Leader Rapidly Implement New Service Life Cycle Management Solution Cordys Inc., a leading provider of real-time Web Services-based enterprise solutions, is helping Web communications leader WebEx Communications dramatically reduce the time and complexity of implementing a new customer service technology initiative. By using Cordys BCP, a standards-based platform, WebEx has been able to rapidly develop and deploy an integrated solution that aggregates critical customer and service knowledge from applications and locations worldwide. San Jose, CA (PRWEB) October 12, 2003 - Cordys Inc., a leading provider of real-time Web Services-based enterprise solutions, is helping Web communications leader WebEx Communications dramatically reduce the time and complexity of implementing a new customer service technology initiative. By using Cordys BCP, a standards-based platform, WebEx has been able to rapidly develop and deploy an integrated solution that aggregates critical customer and service knowledge from applications and locations worldwide. WebExs new Service Life Cycle Management (SLiM) initiative is designed to provide multiple departments with historical trend information on usages of WebExs web communications services and real-time diagnostics of its worldwide communications network. Cordys provides real-time knowledge on how well we are doing, allowing engineers to discover and solve problems faster, and even predict potential problems ahead of time, allowing us prevent them from actually happening, comments Shawn Farshchi, chief information officer at WebEx Communications. SLiM provides a customer-centric environment for our tech support delivering detailed information of customer meetings, sessions, and performance. Using Cordys BCP, SLiM integrates data from multiple enterprise systems using Web Services standards. Cordys BCP provides a rich set of tools that enable WebEx developers to quickly extend existing business logic, then test and deploy this new functionality as services. The Cordys Integrator component of Cordys BCP has built-in load-balancing, fail-over and high-availability mechanisms that support this 24 x 7, mission critical application. Cordys provides a comprehensive set of enterprise application, technology and database connectors to bring standards-based Web Services capabilities to existing solutions. This allows enterprises to expose business logic that otherwise would remain locked within these applications and to re-use the functionality as Web Services. Cordys BCP extends the life-cycle of key corporate assets. About WebEx Communications, Inc. WebEx Communications, Inc. is the world`s leading provider of Web communications services. WebEx services are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx provides carrier-class services using its MediaTone communications platform deployed over the WebEx MediaTone Network, a high-speed global network specifically designed for real-time Web communications. With its unique information-switching technology, multimedia capabilities and standards-based APIs, MediaTone is the dial tone for Web communications. WebEx Communications, Inc. is based in San Jose, California and has regional headquarters in Europe and Asia. Please call toll free 877-509-3239 or visit http://www.webex.com for more information. WebEx Communications, Inc. About Cordys Cordys is a leading developer of real-time Web Services-based business solutions. Delivering both a standards-based development and deployment platform and a new generation of process-enhancing applications, Cordys allows organizations to work more efficiently both internally and with their trading partners. For more information, please visit: http://www.cordys.com.
