FaxMicro is an internet fax provider that provides excellent customer service, optimized support web pages and professional IT solutions.
To enjoy more our service, we want our users to learn with us and help them deal with every issue. We want to make them aware of all the great possibilities that they may get from our solutions.
One of the most common issues that the user might experience is the problem of logging in to their personal Control Panel. Below are some of the causes of this error:
1. Invalid Login Details - The user have typed in an invalid username or password. The username must be all in small cases, there must be no spaces or extra characters.
Ex. anabongat@faxmicro.com
If in any case the user forgot his/her login information, he/she can retrieve them by providing us the verification details such as Account Owner’s Full Name, Last 4 digits and expiration date of his/her credit card on file.
2. Pending Status - This error usually happens to new sign ups. Pending status is due to the non-payment of the initial month. An account will not be activated for new users as long as the payment for the first month had not been processed. This status usually lasts in just a few minutes.
However, those new accounts that have not been activated for more than an hour due to pending status probably have issues with their credit cards on file. The user must make sure first that he/she had authorized our system to charge his/her credit card on file.
3. Manual Verification Status - This usually happens to new sign ups. Manual Verification Status occurs if our system detected that the user’s computer IP address is not a US IP address. We will give a call back on the user’s phone number on file to verify the account ownership. If the verification is valid, the account will be activated.
4. Closed Status - There are many reasons for the termination of an account. However, there are only two common reasons. First, either the client wished to cancel the account for whatever reason he/she may have. Second, the account had been closed due to non payment. If the user detected any problem on his/her credit card on file, he/she must immediately inform us to stop the auto-debit process of our system or to extend his/her invoice if possible to prevent any inconvenience.
The user that have inactive account status (either pending, manual verification or closed) must immediately give us a call, send us an email or chat us via our website.
We do our best to give excellent service. We make ways to help our clients.
