Great casino customer service makes everyone feel good – those who give it and those who receive it.
The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.
Service tip:
“When you provide good guest service, it not only gives you a feeling of gratification, it makes your guest feel good, too. That warm feeling inside is something you can’t buy. You help someone with physical needs carry a tray or find a restroom. Someone is a little down in the dumps and you make their day a bit brighter. It feels good to help others. That’s gratification.”
About Robinson & Associates
Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Martin R. Baird, the company’s chief executive officer, is author of “Gaming Guest Service from A to Z.”
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Contact
Martin R. Baird
Robinson & Associates, Inc. http://www.casinocustomerservice.com
480-991-6420
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